IC Digital Advisor Team
We’ve created a dedicated team ready to lend a hand whenever you’re navigating the digital banking landscape. Our Digital Advisors are like your personal tech gurus, offering tailored assistance to help you breeze through any digital banking questions or hurdles. Whether you’re a seasoned pro or just dipping your toes into the digital waters, these experts are here to provide clear guidance and support. From troubleshooting tech glitches to demystifying online transactions, they’ve got the knowledge and patience to ensure you feel empowered in managing your finances online.
Have a question about anything digital? Visit one of our Digital Advisors today!
Meet our Digital Advisors:
Ayer Office
Piper
IC Digital Advisor (Since 2024)
Visit Piper at our Ayer Office
“I helped a member that was having trouble with her password. I let them know it was case sensitive and then they were able to successfully log in.”
Fitchburg – Parkhill Office
Angela
- IC Digital Advisor (Since 2023)
- Visit Angela at our Fitchburg/ Parkhill Office
- “Every time I can help a member with an online issue, it’s a win.”
Leominster Office
Rachael
- IC Digital Advisor (Since 2023)
- Visit Rachael at our Leominster Office
- “A member needed to cancel auto-transfers. I helped her log in through her phone. We navigated to the right tab and easily cancelled them.”
Worcester Office
Tim
- IC Digital Advisor (Since 2023)
- Visit Tim at our Worcester Office
- “Being able to enroll a new member quickly or fix a password problem and seeing how happy my members are is always a pleasure!”
Service Center
Arely
- IC Digital Advisor (Since 2023)
- Service Center
- “When a member calls because they have been struggling to access online banking and I’m able to assist them with getting in.”
Fitchburg – Main Office
Devyn
- IC Digital Advisor (Since 2023)
- Visit Devyn at our Main Office
- “I helped a member reset their username and password to protect their accounts when their computer got hacked.”
Fitchburg – Parkhill Office
Curtis
- IC Digital Advisor (Since 2023)
- Visit Curtis at our Fitchburg/ Parkhill Office
- “Helping a member with a disability navigate their phone. We downloaded the app and I walked them through the entire process.”
Westminster Office
Kelly
- IC Digital Advisor (Since 2023)
- Visit Kelly at our Westminster Office
- “Helping a member learn how easy it was to transfer funds between her checking and savings accounts.”
Worcester Office
Pooja
- IC Digital Advisor (Since 2023)
- Visit Pooja at our Worcester Office
- “I helped retrieve a member’s username, activated her locked out status, created a new password and made her mobile friendly.”
Service Center
Kara
- IC Digital Advisor (Since 2023)
- Service Center
- “Using my communication skills, I am able to guide our members in a way that is catered to their current skill level with technology.”
